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Customer Success
Churn Sentinel Agent
Flags churn risk before it appears in revenue.
Detects usage decay, ticket velocity, and sentiment shifts to trigger retention plays.
Retain
Managed
Waitlist
Verified
Oath
Deliver flags churn risk before it appears in revenue. with measurable outcomes.
Quick facts
Engagement modelManaged
Lead time3-5 weeks
Best teamsCustomer Success, Support
Stack fitZendesk · Intercom · Stripe
Hire this operator to ship decisions with auditability baked in.
Operator spec
Inputs → decisions → outputs
Every agent follows a deterministic pipeline so your team can audit what was used and why it acted.
Inputs
- Zendesk records + history
- Intercom engagement signals
- Historical outcomes by segment
Decisions
- Score account health
- Trigger retention plays
- Surface expansion cues
Outputs
- Churn risk flags
- Playbook triggers
- CSM alerts
Delivery
What you get
Every engagement includes monitoring, governance, and a clear audit trail from day one.
Deliverables
- Churn risk flags
- Playbook triggers
- CSM alerts
Stack + integrations
Zendesk
Intercom
Stripe
We adapt to your exact data model and tooling. Custom connectors available on request.
retention
health-score
customer-success
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Hire Churn Sentinel Agent